Water Delivery FAQ — Kitchener, Waterloo & Cambridge

How much does water delivery cost in Kitchener, Waterloo, and Cambridge?

$8 per 18.9L (5-gallon) bottle, with free delivery anywhere in Kitchener, Waterloo, and Cambridge.

Is there a bottle deposit?

Yes — a one-time refundable $10 deposit per bottle on your first order. It's added automatically at checkout. You never pay it again on exchanges, and it's fully refunded if you return the bottle for good.

What water types do you offer?

RO (reverse osmosis) water — purified for a clean, neutral taste — and natural spring water. Both are available for every delivery.

Which areas do you deliver to?

Kitchener (including Downtown, Stanley Park, Forest Heights, Doon), Waterloo (Uptown, university district, Laurelwood, Clair Hills, Eastbridge), and Cambridge (Preston, Hespeler, Galt, Blair).

How do bottle exchanges work?

After your first order, every delivery is an exchange: we drop off full bottles and take your empties. No new deposit is charged on exchanges.

How do I order?

Order online at https://refillo.ca — pick your water type and bottle count, check out, and we deliver to your door.

How can I contact Refillo?

Call or text +15843337049.